Customer Services
Customer Service That Puts Your Business First
At WestNetworks, we know that when it comes to business connectivity, downtime isn’t an option. That’s why we make it easy to get in touch with us whenever you need support. Whether you prefer online, email, live chat, freephone, or even WhatsApp, our team is always just a message or call away.
Fast, Smart Support
The moment an issue is reported, our system automatically logs it and puts it through a triage process. This allows us to immediately identify the most urgent problems, such as service outages and assign expert engineers to resolve them quickly.
Efficient Resolution
By prioritising outages first, we ensure that critical business operations are restored without delay. Less severe issues are still handled promptly, and in most cases, are resolved the very same day. This balance allows us to maintain speed, efficiency, and fairness across all support requests.
More Than Just Support
Our team isn’t just here to fix problems, we’re here to guide, advise, and keep your business running smoothly. From quick troubleshooting to in-depth technical help, you’ll always have access to knowledgeable experts who care about getting things right the first time.
Three Steps
Sometimes when we have planned maintenance or there's a known outage, there's nothing more we can do but to wait. But we can reassure you we are doing all we can, as fast as we can!
Click here to check our Live status page.
If you need information that might be frequently asked, try our knowledgebase for useful easy fixes.
Click here to search our Knowledgebase
Raise a ticket using the usual channels, such as freephone, email, online or now WhatsApp! It's never been easier to report an issue and find a resolution.
Click here to Report an Issue
